Patients’ Bill Of Rights

Northeast Alabama Health Services, Inc. was created to serve the needs of the different communities in its service area. Each health center encourages you to be an active participant in your care plan and treatment.

We want you to know your rights as a patient of these centers and to exercise them! A patient, who participates in his/her own care, helps to create a successful outcome!

  • You have the right to a reasonable response to your requests for treatment, within the scope of the health center’s mission, capacity, and regulations.
  • You have a right to professional, considerate, and respectful care.
  • You have a right to confidential treatment, which is provided in a private, secure facility. You also have the right to approve or disapprove the release of any disclosures or records, except when release is required by law.
  • You have the right, and are encouraged, to participate in decisions about the intensity and scope of your treatment, within the limits of the health center’s mission and applicable laws.
  • You have a right to care which takes into consideration your psychosocial, spiritual and cultural values, as well as physical limitations.
  • You have the right to participate in the consideration of ethical issues that arise in your care.
  • Your guardian, next of kin or legally authorized responsible person can exercise your rights for you if you have been medically or legally determined to be unable to do so.
  • You have the right to seek family planning medical care at the age of 14 without the consent of a parent and your confidentiality will be respected.
  • You have the right to register a complaint against a facility/medical provider/ or other staff member through Northeast Alabama Health Services, Inc. Contact (256) 259-4509.
  • You have the right to receive care provided by any one of NAHSI providers at that respective center.
  • You have the right to receive emergency services provided by a NAHSI provider or through referral services.

Patient’s Responsibility

  • You should treat all who provide health care services to you with courtesy, respect, consideration, and dignity.
  • You should give accurate and complete information concerning your past illnesses, hospitalization, medication, allergies, and other pertinent items.
  • You should request further information concerning anything you do not understand.
  • You should give information regarding concerns and problems you have to a health care provider and/or staff member.
  • You should participate in your own health by following instructions and medical advice. Inform your health care staff when you are not able to keep your health care visit.
  • You should pay at time service is provided.
  • You should discuss your pain relief options with your health care provider.
  • You should give accurate and complete registration information.
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