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Patient-Centered Medical Home

A Patient-Centered Medical Home (PCMH) is a relationship between you and your healthcare team. At Northeast Alabama Health Services, Inc. our main concern is your health and wellness. Our primary goal is to provide you with comprehensive and coordinated healthcare. All sites are Recognized through the National Committee for Quality Assurance as Patient-Centered Medical Home Level I.

Our staff and clinicians promote continuity of care, meaning we want you to choose a healthcare team and see them on a regular basis.

As your primary care clinician, we will:

  • Listen to you and explore needs you may have
  • Treat your short and long-term illnesses
  • Provide care based on quality and safety
  • Promote and offer health prevention services
  • Be available to you during and after business hours
  • Notify you of your test results in a timely manner
  • Give you information about your health and condition
  • Help you make medical decisions
  • Coordinate your care with other healthcare providers and services

We trust you, our patient, to:

  • Choose a healthcare team to see on a regular basis
  • Keep scheduled appointments or cancel/reschedule if you are not able to come
  • Be honest about your medical history, symptoms and other important health information
  • Come to each visit with updates on medications, dietary supplements or other remedies
  • Ask questions about your condition and medications
  • Let us know when you do not understand something
  • Let us know when you see another healthcare professional
  • Prepare for your appointment by getting any scheduled lab work or tests done
  • We can review results with you at your visit when possible
  • Make healthy decisions about your daily habits and lifestyle
  • Follow the plan of care we create for you with your input
  • Take your medications as prescribed
  • Learn about your healthcare coverage and ask questions about your benefits
  • Pay your share of any fees
  • Give us feedback to improve our care for you
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